GSL
AAE-1 (Marseille to Singapore)
Update - Repair has been delayed until mid-June.
May 06, 2024 - 05:51 UTC
Update - Due to the nature of world events in the region the April expectation slipped slightly and is currently expected to restore between the 13th and 18th of May.
Apr 29, 2024 - 00:04 UTC
Update - Tentative ETR is currently roughly April.

Once we have more detailed information we are able to relay we will update again.
Feb 29, 2024 - 20:40 UTC
Identified - This link went down roughly 24 hours ago.

We have now been provided with information we can disclose publicly.

The cable impact has occurred 1039km from a branching unit near Jeddah, Saudi Arabia which puts the cut location directly south of Yemen in the Red Sea.

We are also aware that AAE-1 was not the only impacted cable at this location at roughly the same time.

The AAE-1 consortium are sourcing a ship to attend site and perform repairs, however no ETR has been provided at this stage.

All traffic has re-routed, we have ample capacity through the US and across Europe for this volume and expect to see no throughput problems for the duration of this event.
Feb 26, 2024 - 00:30 UTC
PC1-North Cable Offline
Update - The cable ship has been over PC-1 damage area for some time now with no further bad news being reported.

At this stage our expectation is that this path will be restored during May, however we do not wish to specify a day due to the length of this outage being over 6 months, and there is still a chance for additional faults to be found as well as severe weather still being present in the area.
Apr 29, 2024 - 00:01 UTC
Update - PC-1 remains down.

We have some information that another repair attempt will be made during March, however expectations are currently low for recovery within March due to possible extensive damage.

ETR remains unknown, with the outage nearing 5 months.
Feb 26, 2024 - 00:23 UTC
Update - Update Dec 12: due to persistent extreme weather, the cable ship still cannot depart back to the repair site. They're still standing by in Washington to leave once there is a suitable weather window but currently, due to this situation PC-1 has announced that ETR has been changed from end of December to no ETR.
Dec 15, 2023 - 18:11 UTC
Identified - We have observed an outage on the PC1-North submarine cable system between Seattle and Tokyo.
Traffic has automatically redirected via alternative paths.

Customers transiting between Japan and North America may experience higher latency.
Oct 12, 2023 - 15:32 UTC
IP Transit Operational
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
Backbone Network Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Degraded Performance
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Degraded Performance
(USA) Guam Operational
Datacentres Operational
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Operational
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Operational
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024
Unity (Los Angeles to Tokyo) Cable Offline
Resolved - The incident has been resolved. The link has remained stable during our precautionary monitoring period, and our vendor has confirmed that the applied fix has fully rectified the issue.
May 19, 10:27 UTC
Monitoring - Our vendor has indicated that the outage was caused by a transmission equipment failure. They have implemented a fix, and we have observed that the link has been restored. Traffic will automatically reroute over this path again.

We will keep this issue open and will continue to monitor until we receive complete confirmation this issue is resolved.
May 18, 14:40 UTC
Investigating - We have detected a fault in the Unity cable system, impacting direct connectivity between Los Angeles and Tokyo. Our backbone has automatically rerouted traffic, customers may experience higher latency between these two regions.

We have contacted our supplier and will provide updates as soon as more information becomes available.
May 18, 09:47 UTC
May 18, 2024
May 17, 2024
Hong Kong - Emergency Corrective Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 10:00 UTC
Update - Unfortunately, due to a mistake made by the technician on-site during these works a 3rd traffic hit has just occurred, this has now been resolved and traffic is re-converging
May 17, 09:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 UTC
Scheduled - We are undertaking emergency maintenance on a core router in Hong Kong to rectify a software bug that caused a brief outage yesterday, following advice from our vendor.

Customers in Hong Kong with unprotected services may encounter up to two brief outages, each lasting no more than 5-10 minutes during this timeframe.

Other customers may notice routing changes for traffic destined to Hong Kong, as our backbone automatically reroutes this traffic via alternative paths.
May 16, 13:55 UTC
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Adelaide Backbone Outage
Resolved - All fibers have been restored as of earlier this morning, we have monitored for a few hours and confirmed everything is now stable.
May 8, 03:31 UTC
Monitoring - Roughly three hours ago one path was restored, bringing Adelaide back onto our backbone. We are still waiting for other paths to be restored.
May 7, 20:33 UTC
Identified - We have detected an outage impacting our services in Adelaide caused by multiple fiber breaks isolating the site. Services terminating in this location will experience a loss of connectivity via our backbone network as we work to resolve the issue.

Other neighboring sites are not impacted, traffic has already been re-routed.
May 7, 14:21 UTC
May 7, 2024
May 6, 2024

Unresolved incident: AAE-1 (Marseille to Singapore).

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